Anna is an independent consultant, who continues to look to collaborate. She is a founding Director of HEdSpace Consulting and has worked jointly with Hugh Jones Consulting.


Natalie Snodgrass

Founding Director HEdSpace Consulting

Natalie Snodgrass is a development and performance coach, accredited mediator, facilitator, and higher education consultant. She has nearly 20 years’ experience of the UK HE sector spanning governance, legal compliance, strategic planning, academic resourcing, strategic project management, student discipline and wellbeing, and operational change management.

Natalie has managed University-level strategic change programmes including implementation of an institutional CRM system and the development of a coherent framework and strategy for external business and industry relations. As a trained change facilitator she has supported colleagues in driving business change through proven methods of operational process improvement and has also supported institutions through efficiency reviews and teaching quality assessments including the Teaching Excellence Framework.

In her coaching work, Natalie supports clients with a wide range of topics including personal and career development, effective management and leadership, and resilience and wellbeing. Her coaching integrates a wide variety of tools, techniques and approaches grounded not only in traditional behavioural coaching but also career development theory and psychological coaching, and her approach to coaching is simultaneously empathetic, compassionate and challenging. She is known for supporting clients wanting to become more effective in their professional roles and to make the transition into senior management and leadership positions, as well as supporting both individuals and teams through transformational mindset and behavioural change.

Natalie’s key areas of expertise include:

  • Strategic project management
  • Change management
  • Leadership, development and performance coaching
  • Building and developing effective teams
  • Conflict management and alternative dispute resolution

Nick Dalton

Founding Director HEdSpace Consulting

Nick’s experience has been gained across a wide range of sectors including aerospace and automotive manufacturing, construction and social housing and, for the past nine years, in Higher Education. Using his experience as a former corporate trainer in culture and behavioural change, he has applied an empathetic approach to problem-solving and transformational change in universities, demonstrating that to achieve sustainable improvement you need both top-down support and bottom-up empowerment.

Nick’s work in HE -across academic departments, HR, student admissions, research finance and estates, has delivered significant cost reductions, a focus on university end-to-end process improvement, reduced operational complexity, and released capacity in teams and processes to handle increased demand. Programmes have included a total review of Professional Services in one Russell Group university, a review of total procurement spend leading to a new category management approach, and a review of the hub and spoke model of HR Business Partners.

Nick’s recent projects have included transformational change programmes with the universities of Warwick, York, Birmingham and Cardiff, which have typically delivered a return on investment of 7:1 and identified £20million of savings, of which £14million has been realised against budget. In addition, capacity benefits equivalent to £2.4million have been identified along with numerous experiential benefits leading to enhanced student experience and improved staff morale.

Nick’s key areas of expertise include:

  • Strategic Programme and Project management
  • Lean transformation
  • Reviews of Professional Services – strategy, structure and operations
  • Process improvement
  • Facilitation and team development
  • Benefits case development

Hugh Jones

Senior Consultant, Hugh Jones Consulting

Hugh Jones is a knowledgeable and engaging HE professional with skills and experience in a wide variety of HE settings.

Hugh has over thirty years’ experience supporting higher education: as a consultant, as a leader of unitary professional services across a whole institution, and within academic services. Prior to establishing Hugh Jones Consulting in February 2014, he was Chief Operating Officer at Cardiff University and Registrar and Secretary at Goldsmiths, University of London, in both of which roles he was Secretary to the governing body. As Academic Registrar, Hugh has led the academic administration at St George’s, University of London; and has led teams spanning the breadth of academic and strategic planning support at City University London. Hugh’s career started at the University of London itself.

As a consultant he has worked with over 40 universities, colleges, students’ unions, sector bodies, and commercial firms, on over 70 distinct projects. He is a trusted advisor.

Hugh has led and advised on transformational change within higher education professional support services, reshaping services to meet changing institutional needs and to meet ever growing service demands and expectations from students and academic colleagues. Specific experience includes:

  • Service review, re-organisation and improvement
  • Supporting OfS registration
  • Governance reviews
  • Negotiating, introducing, managing and ending on good terms collaborative provision arrangements, including trans-national education
  • Development of quality assurance systems, and successful QAA visits
  • Institutional strategic collaborations
  • Shared service strategy and development
  • Improving employee engagement
  • Coaching and mentoring
  • Successful negotiation with Trades’ Unions
  • Strategic planning and strategic response to changed circumstances
  • Strategic oversight of institutional infrastructure projects (estates and IT)
  • Developing successful bids and proposals to funders
  • Working with Students’ Unions
  • Working with professional, statutory and regulatory bodies
  • Helping commercial partners engage with the HE sector

Hugh graduated from the London School of Economics in Philosophy, and has an MA in Higher and Professional Education from the Institute of Education, University College London. He is a Fellow of the Association of University Administrators and programme lead for the AUA’s successful postgraduate certificate. Since October 2020 he has been a member of the Board of Governors at Birmingham City University.